Account Control Technology Inc.

(888) 830-7770

Frequently Asked Questions

General Questions

  1. What should I expect when ACT contacts me?
  2. Is it safe to submit my confidential information online?
  3. Do you take credit card payments?
  4. Is it safe to make payments over the internet?
  5. What other methods for payment are accepted besides credit card?
  6. What mailing address should I send my payments to?
  7. Why is the balance higher than what I borrowed?
  8. I am experiencing financial hardship. What can I do?
  9. I have already paid this debt in full or it was discharged. What should I do?

Student Loan-Related Questions

  1. Why is it important that I repay my student loans?
  2. What can I do to improve my credit score due to my defaulted student loan?
  3. If I was under the age of 17 when I signed for the loan will my loan be canceled because I was a minor?
  4. I do not agree with the outstanding balance of my defaulted student loan. What are my options?
  5. I am the co-signer for a borrower that has passed away. Am I still responsible for repayment of the loan?
  6. I have a permanent disability and I am unable to repay my student loan debt. What should I do?
  7. Why was my federal student loan not discharged in bankruptcy?
  8. Will I qualify for new student loans once I pay off my defaulted loans?
  9. What repayment plans are available to me?

General Questions

1. What should I expect when ACT contacts me?

While collecting defaulted accounts is our business, helping people resolve their financial problems is our company objective. We understand that unexpected problems occur that can cause good people to get into financial trouble. Our goal is to help you and educate you on the many options and programs designed for people in your situation. Our staff is professionally trained to walk you through this process.

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2. Is it safe to submit my confidential information online?

All confidential information is transmitted using SSL (Secure Sockets Layer) protocol. SSL encrypts information between your web browser and our web server to prevent tampering or theft to ensure protection of your private information.

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3. Do you take credit card payments?

Yes. Please call one of our Portfolio Representatives at (888) 830-7770. They will be happy to assist you with your credit card payment.

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4. Is it safe to make payments over the internet?

All confidential information including online payments are transmitted using SSL (Secure Sockets Layer) protocol. SSL encrypts information between your web browser and our web server to prevent tampering or theft.

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5. What other methods for payment are accepted besides credit card?

  1. You may make a check payment by phone.
  2. You can send a check or money order payable to Account Control Technology, Inc.
  3. You can Western Union your payment. Please make sure you notify ACT when your transfer is complete to assure prompt and proper credit to your account.
  4. You can ACH or wire your funds.

Send all payments to:

Account Control Technology, Inc.
PO BOX 9025
Renton, WA 98057

Make sure you include your phone number, address, name, ACT account number and Social Security number to ensure proper process of your request. If you need assistance, please contact one of our Portfolio Representatives at (888) 830-7770.

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6. What mailing address should I send my payments to?

Account Control Technology, Inc.
PO BOX 9025
Renton, WA 98057

Make sure you include your phone number, address, name, ACT account number and Social Security number to ensure proper process of your request. If you need assistance, please contact one of our Portfolio Representatives at (888) 830-7770.

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7. Why is the balance higher than what I borrowed?

Most loans, including student loans, accrue interest over time. Additionally, defaulted loans or unpaid balances on accounts may also accrue fees due to collection costs. Such collection costs were approved when the promissory note or agreement was signed. As a result, the balance owed could be larger than the amount you borrowed or originally owed.

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8. I am experiencing financial hardship. What can I do?

Please contact one of our Portfolio Representatives at (888) 830-7770. They will be able to take a financial statement to evaluate your situation. Based on the results of your evaluation, your Portfolio Representative will be able to determine what program best fit your needs.

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9. I have already paid in full, cancelled or discharged to...

Please send any and all proof of a loan or account balance being paid in full or discharged to the address listed below:

Account Control Technology, Inc.
P.O. Box 8012
Canoga Park, CA 91309

Make sure you include your phone number, address, name, ACT account number and Social Security number to ensure proper process of your request. If you need assistance, please contact one of our Portfolio Representatives at (888) 830-7770.

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Student Loan-Related Questions

1. Why is it important that I repay my student loans?

When you default on your student loan, the remaining balance becomes due in full. At this point you will no longer be eligible for deferment or forbearance of the loan. If the failure to repay the loan continues, many negative consequences can occur. Some examples may include:

  1. You will lose eligibility for all federal student loans.
  2. On federal student loans, you risk having to pay additional collection costs up to 25% of your outstanding loan once the debt is placed with a private collection agency.
  3. On federal student loans, your federal income tax refund could be withheld and redirected to the lender as payment. Your Social Security benefits are also at risk of being offset up to 15% of the payment amount due.
  4. Your credit could be adversely affected if credit bureaus are notified of your failure to pay.
  5. On federal student loans, you could be subject to Administrative Wage Garnishment. If this happens, your employer will be required to garnish as much as 15% of your disposable income toward repayment of your loan. Garnishment may continue until the entire balance of the outstanding load is paid.
  6. On your non-federal student debts, if you refuse to voluntarily repay your student loan, legal actions may be taken to force you into repayment. You also may be held responsible for any attorney fees and court costs.

To remove your debt from default status, please call your professional Portfolio Representative at (888) 830-7770. Our team is ready to assist you repay your loans.

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2. What can I do to improve my credit score due to my defaulted student loan?

Failing to pay back a student loan may damage your credit score. Fortunately, there are many options available that can help improve and, in some cases, completely remove bad marks from your credit report. Our professional Portfolio Representatives are trained in the options and programs designed for your unique situation. Please call (888) 830-7770 for more information.

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3. If I was under the age of 17 when I signed for the loan will my loan be dischargeable because I was a minor?

The age of the student when the loan is taken out, has no impact upon the debt. This rule only applies to federal debts. However, there are other general rules which apply to non-federal debts which may make them valid even if taken out when under 18.

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4. I do not agree with the outstanding balance of my defaulted student loan. What are my options?

If you have already made payments which have not been properly credited toward your loan, you must provide proof of payment to ACT. Acceptable documentation for proof of payment is outlined below.

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  • Type of Payment
  • Documents Required
  • Personal check
  • Fax or mail a copy of the front and back of the check.
  • Credit card
  • Fax or mail a copy of your credit card billing statement that shows the payment.
  • Money order
  • Western Union payment
  • Fax or mail a copy of the front and back of the payment document. You can obtain this from your bank or the agency which issued the check or money order. A copy of your receipt is not an acceptable form of proof.
  • Federal Treasury Offset Payment
  • Fax or mail a copy of the Federal Treasury's Financial Management Service (FMS) offset notification indicating your return has been offset. If you do not have this notice, you can request a copy by calling FMS at (888) 304-3107.
  • Social Security Offset Payment
  • Fax or mail a copy of the offset notification from the Social Security Department indicating your payment has been offset. If you do not have this notice, you can request a copy by calling the SSA at (800) 772-1213.

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Fax your documents to (661) 325-1115 or send your proof of payment to:

Account Control Technology, Inc.
P.O. Box 8012
Canoga Park, CA 91303

Make sure to include your phone number, address, ACT account number and Social Security Number with all mailed documentation. If you need assistance, please contact one of our Portfolio Representatives at (888) 830-7770.

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5. I am the co-signer for a borrower that has passed away. Am I still responsible for repayment of the loan?

Federal student co-signers may be released from liability upon the death of the original borrower. Other rules may apply for non-federal debts. Please send a certified copy of the death certificate to:

Account Control Technology, Inc.
P.O. Box 8012
Canoga Park, CA 91309

Make sure you include your phone number, address, name, ACT account number and Social Security number to ensure proper process of your request. If you need assistance, please contact one of our Portfolio Representatives at (888) 830-7770.

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6. I have a permanent disability and I am unable to repay my student loan debt. What should I do?

Disability cancelation rules only apply to federal student loans if you are 100% and permanently disabled, your student loan can be discharged. This requires written documentation from a physician that certifies you are unable for work in any capacity for the rest of your life. There are a couple of rules that you should know:

  • If you receive disability benefits or Social Security, you do not automatically qualify as 100% disabled. You must meet the federal student loan regulatory definition of 100% totally and permanently disabled.
  • If you were already permanently disabled when you took out the loan, your disability will not be recognized as a valid reason for discharge of the debt.

You must fill out a Total and Permanent Disability Discharge Application Form in order to request a disability discharge. The form must be completed by you and signed by your doctor. Once the completed form is received by ACT, we will contact your physician to confirm your disability and protect against fraud.

To request a copy of the Total and Permanent Disability Discharge Application Form, please contact the Department of Education at (800) 621-3115.

Please send your completed form to:

Account Control Technology, Inc.
P.O. Box 8012
Canoga Park, CA 91309

Make sure you include your phone number, address, name, ACT account number and Social Security number to ensure proper process of your request. If you need assistance, please contact one of our Portfolio Representatives at (888) 830-7770.

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7. Why was my federal student loan not discharged in bankruptcy?

Federal student loans are not automatically dischargeable in bankruptcy. The date you filed and the laws during that time determine whether or not your debt is dischargeable. Please contact an ACT Portfolio Representative to discuss your individual situation.

To dispute a debt because of past bankruptcy please provide the following documents:

  • A copy of the file stamped Petition for Bankruptcy
  • A notice of the first meeting of creditors
  • A list of your creditors (also known as schedule A-3)
  • Proof of Final Discharge

Please send these documents to:

Account Control Technology, Inc.
P.O. Box 8012
Canoga Park, CA 91309

Make sure you include your phone number, address, name, ACT account number and Social Security number to ensure proper process of your request. If you need assistance, please contact one of our Portfolio Representatives at (888) 830-7770.

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8. Will I qualify for new student loans once I pay off my defaulted loans?

Yes, below you will find a list of options that can quickly restore your eligibility to qualify for Title IV federal financial aid.

  • Repay your loan in full.
  • You can reestablish your good standing with the Department of Education by making six pre-determined monthly payments. These payments must be approved by the Department of Education, and you must make your payments on time for six consecutive months. One lump sum covering the entire 6 month payment schedule will not be accepted. After the 6 monthly payments have been completed, your eligibility will be restored. You will be required to continue to make your monthly payments on time in order to maintain your eligibility. If you fail to continue your payments you will permanently loose your eligibility unit the balance is paid in full. This program is a one time option.
  • Loan Consolidation (covered under repayment plans)
  • Loan Rehabilitation (covered under repayment plans)

One of the above options must be completed in order to qualify for student loans in the future.

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9. What repayment plans are available to me?

Loan Consolidation
Under the federal loan consolidation program, students with multiple qualifying federal loans into one. These Federal Loan Consolidation Programs are designed to allow students to refinance their debt into one monthly payment and a new repayment schedule. Even with just one loan, there still could be benefits to consolidate.

The credit bureaus will be informed that you have a zero balance on your account. You will be required to sign a new promissory to establish the new interest rate and payment schedule. Please call an ACT Portfolio Representative for more information at (888) 830-7770.

Loan Rehabilitation
Some federal loans qualify for Loan Rehabilitation. Under a loan rehabilitation program, you will be required to make nine voluntary monthly payments that are agreed upon prior to the start of the rehabilitation process. Once you have completed the nine monthly payments you will be eligible to have your student loans removed from default status. This process will also give you the ability to repair your credit by moving your default status to current status on your loan. At this point you will become eligible to have your loan taken over by a lending institution. You will be able to pay off your loan over an extended time frame, and you will once again become eligible for Title IV student financial aid. Please call an ACT Portfolio Representative for more information at (888) 830-7770.

Extended Repayment Options
Repayment schedules to satisfy your educational debt can be setup through your ACT Portfolio Representative. Your Portfolio Representative will establish a payment schedule based upon your financial situation. This process may require you to complete a financial statement to determine the best payment plan. Please call an ACT Portfolio Representative for more information at (888) 830-7770.

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